Once your order has been placed on the website, it will be immediately sent to one of our warehouses for shipping and in some cases production for despatch and delivery within the specified time frame*.

Occasionally it can take an extra day, however, in many cases, it may be earlier than this. 

Due to the nature of the large bulky goods that we sell it is often difficult to confirm a specific ETA for your delivery. 

An email confirms that your order is processed and with our Order Process Teams, who will work hard to get your order to you as fast as possible. You will then receive a despatch note with delivery instructions.

In the unlikely event that there are any problems, we will get in touch as soon as possible via email. (please check your SPAM folder just in case) In the meantime, if you have any queries for the fastest response please use the form on the contact us page

*COVID-19 UPDATE: We continue to see massive pressures on the distribution network as a whole and are working hard to deliver as quickly as possible, whilst keeping everyone on our teams safe! Due to this a small number of orders may take an extra day or two for delivery. 

We very much appreciate your patience during this period. - THANK YOU!